Q-Web
Qumram records all web interactions completely, replicating every fluid mouse movement, keystroke and button click. When replayed, the recording has the appearance of a continuous video, which captures every interaction and transaction, on every active webpage, to provide complete transparency of your visitor’s journey through your website. Only active pages are recorded, to minimize storage requirements.

In addition to recording interactions, Q-Web also keeps a secure and reliable audit trail of web page modifications, allowing comparisons over time, for legal and compliance purposes. In the event of a customer enquiry, fraud investigation or litigation, you can rapidly access all evidence required to achieve resolution as quickly as possible.

Q-Mobile
Mobile internet and App usage has sky-rocketed in the last decade, fuelled by advances in technology and telecoms, and the coming of age of the Millenials. Q-Mobile provides an auditable trail of business-critical communications and financial transactions, most of which are legally binding.

Q-Mobile records all critical mobile interactions, allowing your clients to interact with you via their device of choice in a fully transparent manner, without risk of non-compliance.

Q-Social
Until now, social media interactions between clients and financial services staff – especially those involving legally binding transactions – have been strictly off limits from a compliance and risk perspective. Q-Social captures every relevant social media interaction, on-demand. This gives financial institutions the green light to embrace social media, while ensuring that conduct risk is monitored and compliance is not compromised.

Qumram is the only supplier who can deliver:

• Purpose-built RegTech, designed and developed  specifically for compliant digital record-keeping.
• 100% compliant capture of all digital activity, with no compromise to data privacy.
• See exactly what your customers saw, replayed in movie-like form, displaying every motion – every mouse movement, keystroke, click, swipe,  tab-click (even multi-tab).
• Digital record-keeping in dynamic digital environments, with a high degree of personalization, where the view presented to every client differ; supports single page and native mobile applications.
• Employee surveillance, recording behavior on digital channels to detect fraud from with within, or data leakage.
• Fully-compliant social media recording  (LinkedIn, WhatsApp, WeChat, and more).
• Secure and compliant archival of highly-compressed user sessions and web content, running in a fully protected, encrypted environment.
• Cutting the cost of digital compliance through end-to-end process automation.
• Unlimited scalability of global digital record-keeping, with no degradation to performance and at the lowest total cost of ownership (TCO).
• Instant access and e-discovery for non-technical, “light touch” users, with no IT intervention.
• Compliance/legal: can quickly access indisputable evidence for rapid resolution of regulatory or legal issues.
• Customer service and call centres: can view customer sessions to accelerate struggle detection and dispute resolution, enabling first-call resolution.
• Marketing: can review user sessions to review conversion analytics, track the customer journey, examine user behavior, and improve customer experience.
• Actionable customer behaviour insights, leveraging big data captured and retained for compliance purposes to improve client retention and increase share of wallet.
• Customer lifecycle management, monitoring customer behavior trend data over time and applying intelligent analytics to drive enriched customer experience.