#1 for session record and replay
Qumram’s Q-Suite addresses three core channels – web, mobile and social. We record every user session in entirety, exactly as it happened, and enable you to replay it on-demand. Each product can be used independently, to target compliance of individual channels. Alternatively, they can be combined to provide total security, compliance and reduction of risk across your entire digital business.
Qumram has an open architecture, which ensures seamless integration into any third party digital platform.
Qumram records all web interactions completely, replicating every fluid mouse movement, keystroke and button click. When replayed, the recording has the appearance of a continuous video, which captures every interaction and transaction, on every active webpage, to provide complete transparency of your visitor’s journey through your website. Only active pages are recorded, to minimize storage requirements.
In addition to recording interactions, Q-Web also keeps a secure and reliable audit trail of web page modifications, allowing comparisons over time, for legal and compliance purposes. In the event of a customer enquiry, fraud investigation or litigation, you can rapidly access all evidence required to achieve resolution as quickly as possible.
Mobile internet and App usage has sky-rocketed in the last decade, fuelled by advances in technology and telecoms, and the coming of age of the Millenials. Q-Mobile provides an auditable trail of business-critical communications and financial transactions, most of which are legally binding.
Q-Mobile records all critical mobile interactions, allowing your clients to interact with you via their device of choice in a fully transparent manner, without risk of non-compliance.
Until now, social media interactions between clients and financial services staff – especially those involving legally binding transactions – have been strictly off limits from a compliance and risk perspective. Q-Social captures every relevant social media interaction, on-demand. This gives financial institutions the green light to embrace social media, while ensuring that conduct risk is monitored and compliance is not compromised.
Qumram is the only supplier who can deliver:
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