Switzerland, Zurich

Qumram

Business introduction

Our passion is to explore and achieve, beyond expectations

Qumram understand what aspects of your digital business keep you awake at night, and revel in finding new ways to address digital challenges. We go beyond web, mobile and social archiving. We dig deeper. We know that the big data we collect, while gathering all of the information required to ensure compliance, transforms archived data into compliant insights. Our innovative use of technology, our unique approach, and our highly talented team, forms a solid foundation for efficient, secure and accountable digital business – now and in the future.

Qumram provides a fully-compliant digital audit trail, recording every digital interaction (web, social, mobile), securely and transparently, in accordance with global regulatory requirements. Big data collected and retained for compliance purposes can be converted into smart data that delivers deep customer insights.

Physical Address

Badenerstrasse 587, CH-8048 Zurich, Switzerland

Website Address

www.qumram.com

Email Address

marketing@qumram.com

Telephone Number

+41 44 300 2020

Ownership Type

Private

TWM video interview: MiFID II and recording digital channels for wealth managers

Compliance & Regulation, Digital Platforms & Tools

04/09/2017

The Wealth Mosaic interviews Mathias Wegmüller, Co-founder and Head of Business Development at Qumram. Mathias provides us with his introduction, knowledge and insights into: Which aspects of MiFID II Qumram addresses The digital......

TWM video interview excerpt: what are the MiFID II requirements for recording digital channels?

Compliance & Regulation

05/09/2017

TWM video interview excerpt: how are wealth managers recording digital channels today?

Compliance & Regulation

05/09/2017

Mission & Values

Top 10 reasons to choose Qumram

  • Capture 100% of all digital interactions along the customer journey. Anything less than 100%, in terms of user session record and replay, is simply not compliant.
  • Track every individual's dynamic experience. When visiting the same page, on the same website, at the same time, two individuals may be presented with completely different personalized content. Qumram records user sessions, not only page activity, to ensure 100% capture. 
  • Gain a single client view. Place the client at the center of your business, and view all digital interactions, regardless of channel, in one place. Qumram even co-exists with the leading voice recording solutions, for a 360-degree view.
  • Maintain focus on business growth. Your Digital Marketing team can focus on client servicing, and executing revenue generating campaigns, rather than spending time in lengthy meetings debating the compliance aspects of your digital business.
  • A quick win for Compliance in your digital business. There is no shortage of compliance projects to tackle. Qumram offers a quick, easy 'tick in the box', when satisfying regulatory requirements for complete, long-term digital interaction record-keeping, allowing Compliance to switch focus to other, more challenging mandates.
  • Eliminate human error and delays. When disputes or queries arise, an exact replica of every digital interaction can be recalled, directly by your compliance team. No need for IT involvement, or manual analysis of system logs, which takes time, is prone to error, and could never be 100% reliable.
  • Improve service quality and increase customer loyalty. Customer service and support staff can recall an indisputable record of every interaction, in an instant, thereby accelerating issue resolution rates and gaining credibility with customers.
  • Counter-act fraud. By monitoring all digital activity, internal and external, individuals who are acting inappropriately are automatically identified, and you can take decisive action to prevent  fraud.
  • Achieve highly secure, seamless integration: With a fully open architecture, Qumram integrates easily with your pre-existing technology infrastructure, and supports all current security standards. All data passing between the web server and browsers remains private and intact.
  • Gather compliant insights for valuable business intelligence. The big data captured through the session recording process can be used for customer behavior analytics, to improve critical business processes, formulate effective revenue-growth strategies, and enrich client experience.

Key Data

2011
Year founded
51-100
employees
21-50
clients
Office Regional Presence
  • North America
  • Western Europe
Type of Clients
  • Global Private Bank
  • Private Client Investment Manager
  • External Asset Manager
  • Regional Private Bank
  • View Others View Less
Client Regional Presence
  • North America
  • Western Europe
Qumram client presence
  • Canada
  • Switzerland
  • United States

Qumram Solutions

Q Suite

Qumram’s Q-Suite addresses three core channels – web, mobile and social. We record every user session in entirety, exactly as it happened, and enable you to replay it on-demand. Each product can be used independently, to target compliance of individual channels. Alternatively, they can be combined to provide total security,......

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