Lucerne, September 2020 - Luzerner Kantonalbank started its pilot phase for online customer advice in September. Private and business clients who wish to use this service can request a consultation via the "Make Appointment" function on the LUKB website.
The online consultation takes place via telephone, with the LUKB agent working in parallel with the customer via screen sharing (desktop, smartphone or tablet). Video calls can be established between the customer and the agent, with no previous knowledge or installations necessary on the customer's side.
Stefan Lüthy, Head of Digitization and Multichannel Management at LUKB: "With this new online function, LUKB's advisors can make the documents on their screens visible on their customers' devices. That way, the documents or online applications can be clearly explained in a conversation. Our customers can thus save themselves the effort of traveling to the branch. Of course, we still offer the options to arrange a personal meeting, a telephone consultation or an online consultation with us."
Unblu's conversation platform for financial service providers guarantees full compliance with Swiss data protection laws and Swiss bank client confidentiality when using this service.