Solution introduction
Vulnerable customers is a complex piece of regulation, further complicated by the sensitivities connected to identifying and supporting people coping with characteristics of vulnerability
Altus has been closely involved with industry efforts to improve the treatment of vulnerable customers for a number of years
Combining expertise from across the industry and an in depth knowledge of the regulation, Altus has developed the Vulnerable Customer Training Series exclusively for financial services organisations to assist firms in delivering the skills & capability to satisfy the regulator.
Vulnerable Customer Training Series
The training series offers financial services organisations access to a scalable and cost-effective training series that are designed to be hosted on learning and management systems. The training comprehensively brings together the latest regulation, industry best practice and thinking in identifying and supporting people coping with characteristics of vulnerability.
