Whoever coined the term “bankers’ hours” would hardly recognize the industry today. Facing intense competition from established and new players, relentless technological change and ever-evolving regulatory requirements, banks now operate in a fast-paced, always-on environment. We work alongside commercial, private and retail banking clients to develop and implement strategies that address today’s challenges while laying out a clear plan for future leadership.

We work with banks across all regions to help them adapt and prepare their businesses for market changes shaped by evolving digital technologies, dynamic consumer preferences, increasing competition and changing regulations.

More banks have come to recognize that the way forward requires harnessing new business models, integrating digital and physical channels, capturing the economics of customer loyalty and dramatically reducing costs.

Our consulting teams address all of these challenges, and more. We work with clients to:

• Develop winning strategies. We adjust business models, refocus long-term strategy on the core business, assess business portfolios, manage divestments and explore new markets and partnerships. We also design and support full-scale transformations and improve risk-evaluation methods, both managerial and technical. And we can help banks transform their credit platforms, to cope with the challenges posed by Covid-19 and other sudden disruptions.
• Improve banking customer strategy, customer experience, and customer loyalty. We redesign product lines, increase sales effectiveness and develop unparalleled customer loyalty that boosts the bottom line.
• Adapt distribution and service channels to seamlessly incorporate digital and mobile banking, and deploy cutting-edge banking automation, including robotic process automation (RPA), machine learning and the latest advances in artificial intelligence.
• Establish efficient organizations. We enable decision-making capabilities that improve organizational effectiveness.
• Confront compliance. We support compliance and risk officers and their teams in satisfying the demands of more complex regulations while also helping their companies grow their top and bottom lines.
• Lower costs and increase efficiency. We reduce back-office costs and optimize service operations, including branch and ATM networks and online and mobile services.
• Realize the full potential of information technology. We support clients in evaluating and implementing new IT processes that enable faster decisions and rapid technology development.