Solution introduction
Analyzing and understanding customer and employee data is a critical component of delivering products and services through digital channels
The prevalence of customer and employee data that is available from digital engagement can help to test and evolve the digital experience in pursuit of an individualized experience for customers and your employees
Our teams can help you to capture and analyze data to better understand behavioral drivers of customers, unique attitudinal segments and consequently innovative ways to shape and evolve the digital channel for specific customer needs.
If the customer is your staff we can also make use of data to enhance your employee experience, optimize staff with tools and processes which expedite decision making and improve overall people processes such as onboarding, people management or people engagement.
FinTech Social Dashboards
FinTech is an exciting and rapidly changing space. Our online dashboards allow subscribers to analyze and visualize the evolution of FinTech-related social discussion over time. For a small monthly fee, you can use our dynamic tools to monitor discussion volume, topics, and sentiment for key suppliers and verticals: digital wealth management, lending, and payments.
