Strategic Customer Relationships (SCR) uncovers customer expectations, measures your performance against those expectations, identifies where your biggest challenges and opportunities lie and pinpoints exactly where your customers want you to improve.

Establishing what matters most to your customers and how you measure up
Unlike generic satisfaction surveys, we start where most people don’t – by gathering, mapping and prioritising customer expectations.

Our proprietary method uncovers unspoken needs, resets assumptions and lays a foundation not normally available using traditional satisfaction approaches.

We then measure your performance against those expectations to calculate exactly how and where you are meeting, failing or even exceeding the expectations of your customers. We can even compare against competitor performance.

If you are wondering what questions we ask the customer to assess your performance – the answer is that the questions are driven by the expectations, not by questions that you create; because it is how you perform against the customers’ expectations that drives their perception of you.

Intelligent insights that empower you to make the right decisions 
With Promising Outcomes, you receive a wealth of sophisticated yet easily digestible information in visuals that will give you clarity and insight rarely available. You can quickly identify where your biggest challenges and opportunities lie and pinpoint actions for optimum impact

Building actions that matter most to your customers
An expertly facilitated, interactive change workshop helps you explore the customer feedback, stretch your thinking and create actions that will drive both business results and internal team alignment.