Solution introduction
Reimagine service with trusted AI
Transform how service teams deliver value across every customer touchpoint with Service Cloud built on Einstein 1. Increase customer satisfaction, deflection, and maximize service efficiency with the most complete platform — from self-service to the contact center to the field
Start your AI and data journey with Einstein 1 Service and Field Service
Deliver personalized support from self-service to the contact center to the field at scale with trusted AI and data. Bring every support process onto the Einstein 1 Platform with Service Cloud and Field Service so you can decrease costs and increase productivity.
Here’s what sets Service Cloud apart
- 30% deflection - Salesforce customers deflected 30% of cases via Self-Service
- 32% higher customer satisfaction - Salesforce customers saw a 32% increase in Customer Satisfaction, Customer Effort, or NPS Score
- 29% faster case resolution with AI - Salesforce customers resolved cases 29% faster due to investment in AI
- 31% higher agent productivity - Salesforce customers saw a 31% improvement in agent productivity.
