Your business model and strategic plans together with your firm’s culture will largely determine whether the outcomes that your customers experience are positive or negative.

The FCA views your business model as a key risk driver. The right business model and associated strategy reduces the risk of systemic customer detriment. Thus, consideration of your business model and strategic direction is an effective method of regulatory supervision.

We specialise in transforming culture and conduct risk, and supporting our clients in building business models that are sustainable and mutually beneficial for the long-term. With TCC you gain independent assurance that you are adopting an appropriate business model that has customers at its heart and does not expose them to an unacceptable level of conduct risk.

How can we help?
We provide expert guidance at all stages of your firm’s business model and strategy development, from initial concept support through to review and assurance of your current model and strategy.

We also commonly assist our clients in achieving an appropriate balance between commercial and customer outcome indicators by designing appropriate management information metrics that can flex depending on the nature and needs of the audience.

We primarily provide support to firms via our advisory practice as they are either developing an ancillary business proposition or equally where they are augmenting or finessing their current model and associated strategy – whether this is driven by external or internal factors.