Business introduction
Impress Your Customers. Inspire Your Employees
Turn your company’s customer experience into its greatest competitive advantage
Throughout history, before there was word processing software, people put watermarks on paper by making a physical imprint in the parchment. That imprint made the paper appear richer and more distinctive. Sometimes, the imprint was also used to prevent counterfeiting.
Now imagine if you could “watermark” your customer experience – making it so compelling and distinctive that, like a watermark on paper, it left an indelible impression that couldn’t easily be copied? This is Watermark Consulting’s focus.
We are a U.S.-based boutique customer experience consulting firm, headquartered in Connecticut. We help companies impress their customers and inspire their employees – creating raving fans that drive business growth. We’ve worked with some of the world’s foremost brands, collectively representing over a million employees and $600 billion in annual revenue.
Watermark Solutions
Consulting
Customer insight To create a great customer experience, you need a keen understanding of your customers. What delights your customers? What frustrates them? What unmet needs do they have? What makes them leave for a competitor? We uncover game-changing customer insights that will drive your business forward. Brand development Pinpoint what’s truly distinctive about......
business needs
view solutionWorkshops
The art & science of a great customer experience This is Watermark’s flagship program for companies that seek to strengthen their focus on customer experience with cultural, behavioral and operational change. Filled with captivating insights and fascinating case studies, the workshop teaches participants the fundamentals of customer experience management — including the......
