Issue
The change in client demands and service expectations has put pressure on Private Banks and Wealth Managers to deliver more for less. Clients demand more personalised advice about investment products and a wider range of services that are tailored to  them, and can be delivered through multiple channels. 

Firms have a ‘long-tail’ of legacy products that are costly to maintain and not relevant to current client requirements. The challenge for firms is to develop the right balance of services and cost models that are suitable for their existing and future clients’ needs.

Our solution
Accenture’s Consulting product and service experts advise and build market leading products and services. We have tools and methods from client segmentation to data management that translate client data into personalised products. At the same time our change specialists and digital capabilities combine to design digital customer journeys for online and automated advice propositions.