Solution introduction
Self-service that is smart and efficient
Lynq's Smart Chat package incorporates the power of AI to provide a better account holder experience and more efficiencies for your staff
Lynq Smart Chat is the perfect solution for providing a live chat and AI self-service chatbot for your account holders, but with the powerful additions of video chat, co-browsing, and real-time language translation.
Live chat is more than just answering FAQs—it’s about delivering tailored support that meets your account holders' needs. With the flexibility of Lynq Smart Chat, you can configure bespoke self-service journeys designed to help account holders achieve their goals.
Common use cases for unique self-service support include:
- Digital account opening
- Loan applications
- Digital banking sign-In
- General support
When self-service isn’t enough, Lynq seamlessly routes account holders to the right subject matter expert based on their specific requests and needs, ensuring a smooth and efficient experience.
