Since 2008, ING has managed its full investment proposition for retail and private banking clients by using Akkuro, the composable banking platform developed by Topicus in the Netherlands. Today, that same technology underpins one of Belgium’s most distinctive pension savings solutions: ING’s proprietary Star Fund, a third pillar plan designed to combine attractive tax benefits with fully digital investing.
Summary
- ING Belgium fully automated its pension savings product, Star Fund, using Akkuro’s platform, ensuring compliance with Belgian regulations.
- The solution streamlines onboarding, fund management and tax processing, enhancing operational efficiency and client experience.
Discover how ING and Akkuro turned a complex pension product into a seamless, automated solution for clients and operations alike.
For many Belgians, saving for retirement feels unnecessarily complicated caught between strict regulations, legacy systems and paperwork. ING sets itself apart by offering Star Fund as an integrated, automated solution. Customers can open and manage their pension savings entirely online, benefit from potential annual tax reductions of up to 30% and choose among multiple investment options all within a single, seamless experience. In a market where many banks still depend on fragmented processes and manual interventions, this approach sets a new standard.
To make this possible, ING and Akkuro collaborated to address three challenges that often hold back innovation:
1. Complex regulatory requirements: from contribution ceilings to age-based tax treatment.
2. Seamless digital customer journeys: making it easy to start, transfer or adjust plans without friction.
3. End-to-end automation: every transaction, calculation and report is processed instantly and accurately.
“ING's longstanding partnership with Akkuro has resulted in the successful system implementation for all investment propositions in Belgium. This has enabled ING to execute its investment processes more efficiently and further automate the,” Rogier Poel, Product Area Lead Investments of ING.
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