Scalable customer experiences made easy

• No-code conversation builder
  With no coding or developers required, our user-friendly conversation builder gives you everything you need to create advanced conversation flows within minutes and easily connect your existing self-service solutions.
• Unlimited scalability (NLP & NLU)
  Give the right response, every time. Advanced NLU & NLP allow your virtual agent to answer questions and automate actions on thousands of topics - not just a few hundred - with consistently high resolution rates.
• Conversational AI that’s easy to train
  Powerful AI doesn’t have to be complicated. Our easy-to-use training editor gives you the flexibility to teach your virtual agent new tricks without the need for data scientists or developers.

AI that you can analyze and improve

• Actionable statusboard
  Get a complete overview of how your virtual agent is performing via a multi-purpose dashboard. Track conversation quality, feedback ratings, and other metrics that you can use to continually optimize the user experience.
• Advanced conversation analytics
  Dive deeper into your virtual agent’s interactions. The AI Admin Panel offers an in-depth look at conversation analytics with advanced features such as conversation quality rating, tagging, filters and more.
• Detailed message analysis
  Peek behind the AI curtain and gain a better understanding of why your virtual agent responds the way it does. Detailed message analysis gives you a breakdown of each user message including prediction score, important words and more.

Be everywhere your customers are

• Go ‘chat-first’ FTW
  Delight users with dynamic and engaging interactions by putting your virtual agent at the centre of your digital customer service strategy. Promote campaigns and upsell products and services with easy-to-use proactive features.
• Omni-channel experience
  Provide virtual agent support on your website or through familiar platforms such as  Slack, Zendesk, Messenger or Microsoft Teams. Make it simple for your users to help themselves, wherever it suits them best.
• Conversational IVR
  Forget about rigid menus and frustrating voice prompts. Bring the same transformational chat experiences to automated phone support by upgrading your legacy IVR solution to our groundbreaking conversational IVR platform.