Capacity
HQ Address
6665 Delmar Blvd, Ste 3000, University City, MO 63130, United States
Website Address
Business introduction
Give your agents more Capacity
One unified platform powering virtual agents, outbound SMS and voice campaigns, real-time agent assist, auto-QA, and conversational intelligence to deliver consistent, high-quality service across every channel
Built for the future of support
Capacity was born when David Karandish saw the writing on the wall. Support teams were drowning in disconnected systems. Efficiency was collapsing. Customers demanded instant, effortless experiences. Meanwhile, Amazon Alexa had just topped holiday sales—AI was going mainstream. But in the workplace? Execution was a mess.
We knew the future wasn’t in cobbled-together tools—it was in platforms. So we built Capacity: the all-in-one AI-powered support automation platform that connects everything, streamlines workflows and scales with you.
Today, with 19,000 customers and a global team, we’re growing fast.
Capacity Solutions
Capacity Platform
AI that delivers Automate responses, reduce resolution times and enhance experiences. Unified knowledge base Unlike others, Capacity unifies all knowledge into one smart system. Works where you work Integrates with 250+ CRMs, helpdesks and collaboration tools. Support and implementation Expert in-house implementation for seamless onboarding and success. ...
