Customer retention in the digital age
Today, customers want to interact with financial institutions anytime, anywhere and via the channel(s) of their choice. They expect the same simplified digital interaction with financial institutions that they are used to with their other daily communications. Due to the Covid-19 pandemic, call volumes have increased, customers are visiting bank branches less frequently and more customers are turning to online services for convenience. Therefore, it is important for financial institutions to have personalised and fully integrated communications channels in place to keep customers fully engaged.

CREALOGIX Conversational AI is the solution.