Solution introduction
Unbiased assessments of service satisfaction
Defaqto Service Ratings give product providers a way to demonstrate the quality of their service. They’re a valuable tool to help financial advisers choose reliable product partners for their clients
Measuring quality of service since 2005
Our experts create Service Ratings based on a wealth of survey feedback from financial advisers. We collate data on many different aspects of service, and give Gold or Silver Ratings for those providers that earn the highest overall satisfaction scores.
Independent assessments of product providers’ service
Detailed assessments
Providers are rated via service satisfaction surveys completed by financial advisers. We look at several different aspects of service quality and will only rate a product provider once we’ve received a minimum number of responses.
Standout service
Advisers and networks use our objective ratings as part of their selection criteria, knowing they can trust highly-rated providers to deliver on their promises.
Instant comparisons
Consistent methodology makes it easy to analyse multiple providers across the industry at a glance.
