Engageware
HQ Address
100 Ames Pond Drive, Tewksbury, MA 01876, United States
Website Address
Business introduction
Boost Sales and Automate Customer Service with an AI-Powered Engagement Platform
Transform interactions with an end-to-end customer engagement platform powered by AI that grows sales, drives employee efficiency, and improves customer satisfaction throughout the customer journey
Our story
What started with the creation of the online appointment industry has evolved, as markets, technologies, and consumer behaviors changed, to include all the ways your customers engage with you.
Today, our singular focus is helping top companies be prepared to serve their customers in any channel they might choose. Together with a diverse network of talented partners, Engageware delivers customer engagement solutions that enable mid-sized organizations like yours to grow faster, be more efficient, and create stronger customer relationships.
Success for our customers means more of their customers are excited to engage with them because every interaction confirms their customer’s choice to do business with them was the right one.
Engageware Solutions
Appointment Scheduling
Omnichannel scheduling Connect with customers at their moment of peak interest by providing a service guarantee from any channel at any time. Smart Resource matching Match the requirements of each appointment request with the team member and resources necessary for each customer. Advanced appointment routing Ensure the appropriate resource is matched to each appointment by......
business needs
view solutionConversation AI
Automate conversational journeys Conversational AI Create journeys with artificial intelligence that turn conversations with your customers into immediate solutions. Omnichannel engagement Improve the customer experience with instant and personalized solutions in the channel of their choice with third party integrations. Learning and analytics Get to know your customers better, train your platform and make better decisions......
business needs
view solutionKnowledge Management
Proper knowledge management enables financial institutions to organize and share their knowledge effectively, improving efficiency, ensuring compliance, and creating a better customer and employee experience. Knowledge Management that drives efficiency, productivity, and customer satisfaction Engageware’s knowledge management solutions, built specifically for banks and credit unions, enable you to connect users with the right......
