Solution introduction

Create high-value customer engagement – by appointment

Engageware has the most customers and has created the most appointments in the industry

Omnichannel scheduling
Connect with customers at their moment of peak interest by providing a service guarantee from any channel at any time.

Smart Resource matching
Match the requirements of each appointment request with the team member and resources necessary for each customer.

Advanced appointment routing
Ensure the appropriate resource is matched to each appointment by pairing your customers with the employee best qualified.

Pooled resource management
Maximize appointment availability by dynamically publishing employee availability in one easy-to-read calendar.

1-on-1 & team meetings
Simplify scheduling by displaying your personal availability with only the times that everyone is available.

Custom availability
Customize availability by offering fully open availability, rolling availability, a set date range, or choose specific dates and times.

Configurable rules
Adapt your appointment process with easily configurable business rules, timeframes and appointment limits.

Personal calendar sync
Stay up to date with your teams’ personal calendars. Two-way integration with the most popular calendaring systems.

Automated reminders
Reduce no-show rates and ensure customer satisfaction with customized post-appointment follow-ups.

Web/Video conferencing
Create unique, private web conference meetings automatically for each appointment type.

Reporting and analytics
Get clear insights into the effectiveness of your marketing efforts—from acquisition online to post-appointment service.

CRM connector
Be confident that data captured during the booking process – and the impact it has on your sales funnel into your CRM.

 

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