Solution introduction
The Client Centric Index is the world’s first diagnostic test designed to help service businesses transform their performance and profitability by aligning their capabilities, structure and culture more closely to their clients and markets
It comprises 12 questions. It takes 5 minutes to complete online. It compares your business against a benchmark of similar service businesses. It’s the routemap to becoming Client Centric
The Client Centric Index is a self-completion diagnostic test. It helps you take the first step towards the transformation of the performance and profitability of your firm by aligning its capabilities, structure and culture more closely to its clients and markets.
- It comprises 12 questions
- It takes 5 minutes to complete online
- It enables you to analyse 6 drivers of Client Centric Profitability for your organisation
- It compares your business against a benchmark of similar Services businesses
- It is designed to help executives in the financial services, professional services and business services sectors
