Investor in Customer
HQ Address
Anderton House, 92 South Street, London, RH4 2EW, United Kingdom
Website Address
Business introduction
Customer experience improvement specialists
Working with all types of businesses, shining a light on the experience they deliver
As one of the UK’s leading independent authorities in assessing, improving and accrediting customer experience, we shine a light on and enhance every part of the experience you deliver.
We've been operating since 2006 and are trusted by a wide variety of businesses to deliver insight, pinpoint issues and verify their customers’ experience.
Investor in Customer Solutions
CX Assessments
Customer perception + employee perception + management perception + IIC perception = your IIC perception Analyse your customer, employee and management customer experience perceptions, using our bespoke questionnaire management platform. Identify the priority areas of miss-alignment and potential CX malignancy in your organisation, as well as areas of best practice. Uncover the precise changes you......
business needs
- Proposition Design, Development & Delivery
- Qualitative & Quantitative Research
- Sales & Marketing Support
Senior Managers & Certification Regime
The SM&CR is intended to help meet this objective. The FCA have also called on firms: "to demonstrate how they are delivering a culture that rewards good conduct, that sets out clear accountability and encourages good decision making." Under the SM&CR, the chair person, chief executive, directors and senior managers of a business......
