Investor in Customer
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Anderton House, 92 South Street, Dorking, Surrey, RH4 2EW, United Kingdom
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CX assessment & accreditation for business
Do you want to attract and retain more business? Increase employee engagement? Boost profitability and prove you treat customers fairly? We can help.
Investor in Customers is an independent customer experience agency. We help companies like yours harness the power of insight to improve customer experience, so you can reap the rewards.
By conducting thorough assessments with your customers, employees and management team, we uncover the truth behind the customer experience you deliver. Findings are presented in a detailed insight report, along with a plan of action for quick wins for sustainable change.
Reach our standard and we’ll accredit you with an IIC Award. Promoting trust and reassurance in your brand, and helping you prove compliance to any regulatory guidelines to Treat Customers Fairly (TCF).
Today’s customers have the power of choice. They are more informed, have higher expectations, and are willing and able to switch brands with ease. Making customer experience more important than ever. By listening and acting on IIC assessment findings, you can and will improve your customer experience.
We've been operating since 2006 and are trusted by a wide variety of businesses to deliver insight, pinpoint issues and verify their customers’ experience. We’ve already surveyed over 3 million people and accredited 300 businesses.
Investor in Customer Solutions
CX Assessments
Customer perception + employee perception + management perception + IIC perception = your IIC perception Analyse your customer, employee and management customer experience perceptions, using our bespoke questionnaire management platform. Identify the priority areas of miss-alignment and potential CX malignancy in your organisation, as well as areas of best practice. Uncover the precise changes you......
business needs
- Proposition Design, Development & Delivery
- Qualitative & Quantitative Research
- Sales & Marketing Support
Senior Managers & Certification Regime
The SM&CR is intended to help meet this objective. The FCA have also called on firms: "to demonstrate how they are delivering a culture that rewards good conduct, that sets out clear accountability and encourages good decision making." Under the SM&CR, the chair person, chief executive, directors and senior managers of a business......
