Investor in Customers
HQ Address
204A, East Wing, Sterling House, Langston Rd, Loughton, IG10 3TS, United Kingdom
Website Address
Relevant Regions
Business introduction
Care Builds Loyalty. Loyalty Builds Business
Trusted brands do not just deliver — they care. That is what keeps customers coming back, spending more and spreading the word
At IIC we evaluate how well you understand and meet your customers needs and the extent to which you stand out from the crowd by delighting your customers and engendering their loyalty. Identifying your strengths, weaknesses and areas for improvement.
Our unique diagnostic provides actionable insights to drive business growth and our customer excellence award recognises our business as A Company That Cares, giving you a sustainable competitive advantage.
Services include a self-evaluation for small businesses, a comprehensive Insight360 assessment to allow larger firm to measure customer experience and employee engagement and an e-learning course to upskill your customer champions and recognise their achievements as a CPD accredited CX Ambassador.
Business Overview
Investor in Customers (IIC) is a leading customer experience consultancy that helps businesses to develop stronger relationships with their customers to ensure they stay longer, buy more, and refer others.
We do this through a combination of:
- Assessment
Shining a light on your business organisation to identify strengths, weaknesses and areas for improvement perform in respect of customer experience and employee engagement. - Award
Recognising your achievements with an IIC Award to reassure existing customers, attract new ones and create a competitive advantage.
Working with financial services firms across the UK, IIC delivers actionable insights to drive business growth, provides independent evidence to support your Consumer Duty submissions and offers sector benchmarks to highlight how you compare to your peers.
All supported by our independent awards that give you a sustainable competitive advantage – based on real feedback from real customers.
Customers
Financial and professional service firms that want to develop better relationships with their clients. Specialising in wealth management, pensions administration, insurance and employee benefits.
Partners
IIC works with carefully selected partners to help our clients improve their business. These include The Feedback Hub to provide real-time feedback all year round, DocStribute to evaluate consumer understanding and Journey4 to provide management development and business change.
Key Data
Year founded
2006employees
2-10offices
1Type of Clients
- Asset Managers
- Brokers/Broker-Dealers
- Digital Wealth Manager
- Financial Advisors
Investor in Customers Solutions
Insight360
IIC’s flagship programme compares the perceptions of senior leaders, employees, and customers, together with our own external perspective of your customer centricity, to provide a deep dive into the strength of your client relationships and employee engagement. By analysing how you perform against the four key principles of customer experience (understanding......
business needs
- Benchmarking & Competitive Intelligence
- Business Establishment & Support Services
- Business Strategy & Advisory
- Client Engagement & Management
- Qualitative & Quantitative Research
Client type
client geography presence
view solutionA Company That Cares
Companies that care grow faster as they develop a loyal client base that stay longer, spend more and refer others. IIC’s new solution for smaller businesses allows financial services firms to understand how they compare in respect of the service they provide and how customer-centric they appear to potential prospects. The process for becoming......
business needs
- Benchmarking & Competitive Intelligence
- Business Establishment & Support Services
- Qualitative & Quantitative Research
