The scope
Outsourcing is a valuable strategy which allows firms to lower their operational costs, increase flexibility, streamline operations and provides businesses with the ability to focus on their core competencies, access state-of-the-art technology, innovate and grow.
Partners can help their clients develop new digital products and services with a faster time-to-market. Process automation accelerates demand for outsourcing as firms do not have the know-how or specialised resources offered by providers.
Nevertheless, despite all the benefits of outsourcing, there are some downsides such as lack of control, deterioration in quality and poor communication.
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