Video Interview from Objectway

Rathbones: Scaling client experience excellence while preserving heritage and enabling future growth

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by Objectway
| 16/07/2026 13:00:00

At Objectway's OWIN26 customer conference in Sorrento, Simonetta Rigo, Chief Client Officer at Rathbones Group and Objectway's CEO Canada and Managing Director - Digital Client Management Laura Faverzani spoke to The Wealth Mosaic about scaling excellence in the client experience. 

They discussed:

  • Enabling growth, preserving uniqueness
  • The future of client experience
  • Driving investments
  • Scaling without losing personalisation