Solution introduction
Providing exceptional Delivery Management has been critical to our client’s success and their high level of satisfaction with Pico services
At Pico, we understand the critical nature of service delivery and operations support. Our Global Delivery Management and Service Operations organization is run by senior technical leaders across all regions, providing 24/7 coverage to better serve our clients
Pico is an extension of our clients’ teams. Pico partners closely with our global clients, working alongside their technology and support teams. Our Global Delivery Management team pays special attention to project planning, applying rigor and detail to each phase. Each new initiative is assigned a project manager who coordinates closely with a dedicated Global Delivery Management team.
We have the flexibility to construct the plan to provide early access to certain areas of the build based on client requirements. Upon delivery and client acceptance, the service delivery team conducts a formal handover to the Global Service Operations team for a smooth transition to ongoing support.
