Pick and choose from authentication and anti-fraud solutions to fit your needs and serve your customers, with Pindrop Panorama, Pindrop’s next generation platform. From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call.

Anti-fraud
Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and fraudster profiles.

• Identify repeat fraudsters
• Invisibility score calls for fraud risk
• Reduce KBA for low-risk callers

Authentication
Pindrop helps call centers passively authenticate customers by creating unique multi-factor credentials based on device, voice, and behavior.

• Reduce average handle time
• Improve IVR containment rates and self-service
• Improve customer experience