Today, customers decide when and how to interact with the bank. Besides complying with regulatory demands, leading banks started to embrace «customer centricity» and move from product- to customer-centric organizations. Only a state-of-the-art client onboarding process with a customer life cycle vision creates significant value to the bank with improved customer retention and relationship management.

Banks are currently facing the following challenges:

• Insufficient prospect management structures result in low net new money figures and poor prospect conversion rates
• Lack of end-to-end digitalization with a low first time yield rate lead to a lengthy onboarding process and poor customer experience
• Missing flexibility to cope with new regulatory requirements causes high implementation costs and compliance risks.

Why Synpulse
Synpulse has profound market insights in customer related processes. Based on a large number of client onboarding process review and implementation projects, we can provide you with exceptional expertise in this area. We truly believe operational efficiency and customer satisfaction starts with understanding the business and being capable of implementing change in the systems.