The Synthesis Technology mission: Create trust with every client, partner, and employee
Steve Covey, author of the 7 Habits of Highly Effective People, is quoted as saying: “Trust is the glue of life. It’s an essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” In order to be effective in our professional relationships, our company vision revolves around trust.

At Synthesis Technology, we take the view that all roads lead back to the customer. That said, we make customer satisfaction our highest priority above profits, growth, and sometimes above sleeping at night! While it’s impossible to achieve A+ marks with every client every day, we do everything we can to do right by our clients. When we fall short, our clients can trust us to make things right.

This is no joke to us. Every technology vendor in the world can write RFP responses talking about their quality assurance processes, advanced technology, and other claims to fame. Most even have the one pet client that will take a reference call and say all the right things. At Synthesis Technology, we know that the modern tech buyer is skeptical and suspicious of all things “vendor.” Our goal is that every single client is a positive reference. And the key word we want our clients to say when they speak of us is “trust.” We earn and maintain our client’s trust by focusing on great communication, hiring top talent, and providing highly flexible technology.

Our technology
We work hard to ensure our technology is highly flexible to truly meet our clients’ needs.
We understand that our clients are real people, with real and practical business and personal needs. Our role is not to limit or manage them into our preconceived idea of how their world should work. Our job is to listen closely and come up with solutions that are spot-on to their real needs. Thus, while our technology is driven by the typical corporate requirements for efficiency, accuracy and reliability, we prioritize its adaptability.

The idea is that in any given week we can adapt the product or configuration – on demand. We strive to adapt to anything a client needs without creating orphaned features or clients. This is made possible by creating technology that functions as a true platform. We focus on creating a sophisticated toolkit, not a closed-box with annual code freezes and 18- month feature-set backlogs.  Doing this while supporting a unified code base across deployments and clients is no small feat. However, we do it to keep our business both responsive and responsible.