The FCA has not specifically defined the meaning of conduct risk yet it expects you to have a robust approach to consideration, and mitigation of, conduct risks inherent in your business model and strategic plans. However, there are a large number of inter-related considerations and nuances of approaches that can materially impact the framework effectiveness. Where this happens it can negatively impact on customer outcomes and consequently on your relationship with the regulator.

As specialists in transforming culture and conduct risk across the regulated financial services industry, we are experienced in supporting development and/or validating your conduct risk framework.

Utilising independent experience to assess the robustness, effectiveness and efficiency of your framework and approach can enhance customer-centricity, ultimately impacting customer retention.

How can we help?
Our clients choose us because we are specialists in transforming culture and conduct risk. To assist you effectively manage your conduct risks we can provide end-to-end support on all elements of conduct risk frameworks.

Our service is flexible and scalable, spanning all levels of your hierarchy: from strategy engagements with your board and senior teams to helping administrative areas understand and operationalise the framework.

In addition, we support our clients with risk assurance reviews focused on whether an appropriate framework has been developed and deployed. This is commonly performed alongside an embedding assessment to determine the degree to which the conduct risk framework truly evidences how customers are at the heart of the business.