Solution introduction
Past conduct issues are rectified with our redress calculations and end-to-end remediation programmes
Our commercially viable redress calculations and end-to-end remediation programmes give you complete assurance that your past conduct issues will be rectified whilst minimising the impact on your customer relationships
Our redress and remediation services are undertaken when an unsuitable case is discovered as a result of a Past Business Review, through Line 1 Assurance or an upheld complaint.
We provide end-to-end solutions, individual components of a remediation programme and bespoke redress calculations. Our solutions are flexible, regardless of the size and complexity of your requirements.
Remediation and redress programmes can negatively impact your customer relationships if not managed effectively. As experts in culture and conduct risk, we understand how your customers are influenced by behaviour and communications. We are therefore ensure effective management of communications with your customers in a way that provides information and assurance.
Our remediation expertise doesn’t stop at loss calculations and end-to-end remediation programmes. We provide a whole host of additional services, from offer letter writing and case handling, to file reviewing.
