Business introduction
Master Your IT Landscape and Customer Service Experience
Optimize software and cloud costs, manage your knowledge, and streamline IT operations with AI-powered solutions from USU
Who we are
USU provides software and service solutions for IT and customer service management. Our solutions enable companies across the globe to respond to the shifting needs of customers and employees in today’s digitized work world. We facilitate smarter services, streamlined workflows and improved collaboration, and in so doing, contribute to the success of our customers in increasingly demanding and dynamic markets.
Founded in 1977, we have continued to pursue our growth strategy and have constantly expanded our business fields. With around 750 employees worldwide, we in the group support our customers by providing smart software and service solutions.
USU Solutions
USU AI Services
Data-driven services boost business success Using applied AI technologies, we transform data into valuable decision-making aids – from control and maintenance in production to automated ticket processing in IT to knowledge management and customer service. Optimizes processes, enhance efficiency, and reduce your costs in all areas. USU – the experts for data-driven......
business needs
USU Enterprise Service Management
Expand your Digital Services beyond IT Digitize all your company’s service processes with USU Enterprise Service Management. Based on the same technology as USU IT Service Management (ITSM), it provides you a standard set of methods and tools for providing efficient services company-wide. Seize the opportunity now! With Enterprise Service Management improve administrative, customer......
business needs
USU Hybrid Cloud Management
Many cloud platforms: One solution If you’re like most of companies today, you use multiple cloud platforms for provisioning your infrastructure and applications — like Amazon Web Services, Microsoft Azure, and Google Cloud. You also keep your traditional on-premises solutions running in tandem. These multicloud hybrid infrastructure environments are complex, and......
business needs
USU IT Service Management
Effectively manage your IT services with a proven all-in-one solution USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex......
business needs
USU Software Asset Management
Make the best choices for software your company uses, and services that help you succeed Budget is at the core of your business strategy. For managing software costs, USU Software Asset Management gives you solutions and services from a single source — an advantage that sets us apart from other providers.......
