Expand your Digital Services beyond IT
Digitize all your company’s service processes with USU Enterprise Service Management. Based on the same technology as USU IT Service Management (ITSM), it provides you a standard set of methods and tools for providing efficient services company-wide.

Seize the opportunity now!
With Enterprise Service Management improve administrative, customer service and technical service processes, and promote digitalization and automation. USU Enterprise Service Management allows you to either optimize individual service areas or use the software as a central solution across company departments.

Employee & Manager Self-Service
Via a self-service portal, your employees can access services from all in-house service departments. Questions, requests or incident reports submitted by employees will be either automatically processed or routed to the proper staff members. Managers approve employee requests and receive access to their area’s reports via the Self-Service portal.