Effectively manage your IT services with a proven all-in-one solution
USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs.

Made in Germany, top around the globe: USU ITSM
USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL® conformity. Rely on the leading ITSM solution that has so often earned the highest possible certification level among internationally recognized organizations. The “made in Germany” ITSM solution that outperforms the majority of tools from international providers!

Workflows & Automation
Model Workflows
Model and implement the desired workflows for all IT and enterprise service management processes, such as service request management, change management, IT financial management, asset management, contract management, and supplier management, as well as many more. Customize the standard workflows included in the scope of delivery and add any other workflows. The graphical process modeling is based on the standard BPMN 2.0.

Automate Processes
In addition to manual tasks, configure automatic system tasks as process step and use them to automate processes so they run independently without having to manually intervene. Integrate these system tasks with third-party systems to automate processes across systems.