A vertical Customer Engagement (CRM) solution built o​n top of Microsoft Dynamics 365, optimised with industry best practices that enable financial institutions to place customer relationship management at the core of their digital transformation journey.

​VeriTouch consolidates data from the organisation's back-end systems and digital channels. It provides a unified front end with standardised processes to serve customers efficiently; streamlined and tailored solutions to solve customer's concerns and address their needs; recommendations and guided selling tools to deliver relevant and differentiated offers to customers. ​​

VeriTouch also includes advanced capabilities such as Role-based Banking Agents for Retail and Corporate Banking Relationship Managers, along with Next Best Action recommendations.