Our story
It all started in 2015, when Voyc’s co-founders, Matthew and Lethabo, then UCT engineering graduates, were sharing grievances about poor interactions they have with contact centres of retailers. They concluded that their poor experiences were due to a common trait that many large companies seem to have – they simply don’t seem to care about their customers. 

They decided to start a user experience agency to help companies understand their customers better. While running this agency they encountered the pain of manually listening to and analysing recorded interviews. They both thought to themselves that surely a solution that automatically analyses conversations and highlights key themes should exist. Failing to find anything, they created the first version of Voyc for themselves – a solution to analyse conversations automatically.