Traditional verification methods are now outdated
Current verification methods such as PINs, passwords, knowledge-based questions and one-time passcodes have become insecure and unreliable. Forgetting passwords and knowledge-based answers as well as switching applications to access one-time passcodes can often result in inefficient and cumbersome customer experience. These traditional verification methods have become more insecure and compromises KYC compliance.

Introducing EVA - the Amazon Connect voice biometric extension
EVA is an easy-to-consume, cloud-based voice biometric extension for telephony and digital channels. Powered by Auraya’s world leading voice biometric ArmorVox™ engine, EVA provides voice identification and verification and fraud detection capabilities. With EVA, businesses can customise their solution application using the standard Amazon Connect orchestration resources to modify call flows, functionality, business rules, reporting and agent screen displays.