Solution introduction
The open platform to progressively modernize your bank
Legacy systems and silos are holding banks back, draining resources and stalling progress. With Backbase, you can break free and embrace a modern, composable approach — your foundation to progressively modernize, unlock growth, and become the primary bank for your customers
Is legacy weighing your bank down?
Tied to legacy systems, banks are stuck in a costly cycle of outdated, disconnected tech, with billions of dollars in business value lost each year. This isn’t just a drain on resources — it’s a roadblock to survival in an industry that demands agility and innovation.
- 70% of bank IT budgets are spent on maintaining outdated legacy systems instead of driving innovation
- 3 in 5 bank executives think their banks will cease to exist in the next five to ten years if they don’t change their business model
- 1/3 of developers' time at traditional banks goes to new features; the rest is lost to maintenance
Break free from vendor lock-in and tech debt
Breaking free from legacy limits doesn’t have to mean tearing everything down or taking unnecessary risks. Instead, banks can take a progressive approach to modernization: keep the core systems and trusted partners while Backbase unifies everything into a harmonious tech ecosystem. This incremental process gives you the flexibility to adopt new technology and systems at your own pace, hollowing out your core to unlock new possibilities one silo at a time. Simultaneously, it enables you to deliver innovative and impactful customer experiences that build loyalty and maximize lifetime value.
Evolve faster with a composable platform
With 400+ industrialized, composable capabilities, you’ll have the flexibility to quickly create tailored, differentiating experiences. Our single platform is built from the ground up, giving you the power to innovate on your own terms.
Features
Here’s a look at our powerful platform capabilities:
Identity & Entitlements
Mitigate risks and fraud by securely managing digital identities and the access rights of your end-users across all your digital banking channels — without compromising on their experience.
Customer Experience
Become the primary bank for your customers, by delivering tailored experiences, advice, products, and communications right at their fingertips. Drive cross-sell and up-sell with AI-powered, behavior-driven campaigns that help increase product adoption and customer lifetime value.
Omnichannel Banking
Unlock progressive modernization with microservices that fuel advanced, real-time daily banking journeys and truly innovative customer experiences, all while offloading your systems of record and complementing with innovative capabilities.
Human Assist
Empower your frontline teams to deliver fast, personalized support with a unified solution that centralizes tools, streamlines workflows, and eliminates silos. Drive efficiency, cut costs, and keep the human connection at the heart of every interaction.
Process Orchestration
Unlock business agility. Leverage an architectural blueprint and enterprise-grade capabilities to build and orchestrate customer interactions — from simple to highly complex — and business processes, including decisioning, document storage, and case management.
Intelligence
Benefit from full-fledged, enterprise-wide centralized data platform capabilities that leverage the power of Microsoft Fabric. Adopt Artificial Intelligence and Machine Learning (AI/ML) to reduce manual processing, friction, and cost. Build your own capabilities using our open data platform and technologies to scale.
Integration capabilities
Bring cutting-edge digital experiences to life by integrating your systems of record, CRM, and fintech capabilities with your system of engagement — all while reducing dependency on your core.
Key Data
Type of Clients
- Bank Wealth Managers
Client Regional Presence
- Africa
- Asia
- Eastern Europe
- Middle East
- North America
- Oceania
- Western Europe
- View Others View Less
The Engagement Banking Platform
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