Today’s financial advisers wear multiple hats. In addition to providing the financial guidance, advisers conduct client meetings, grow their client list, complete administrative or investment-management tasks, and participate in professional development. It is not surprising that when all these responsibilities are combined, little of an adviser’s time is left for client-facing activities. In fact, one survey by Michael Kitces reported 50% of a wealth management firm’s time is spent on client-related activities, and less than 20% is spent actually meeting with clients.
Not enough time to complete daily responsibilities has become a reality for many financial advisers. Wealth management firms can increase their ROI by improving productivity with automation and leveraging digital tools to handle the tasks most likely to siphon away valuable adviser time.
Improve productivity with automation
New technologies and digitisation have accelerated and expanded in the last five years, and these benefits have arrived in force in the wealth management industry. Automation enables advisers to streamline processes, improve communication, and gain deeper insight into the financial market and their client profiles. Arguably, the biggest opportunity is time.
Tools such as AI, machine learning, and big data automate administrative tasks, such as data entry, freeing up advisers’ time for client-related responsibilities or revenue-increasing activities.
Even though the possibilities for automation are virtually endless, firms need to think strategically about where they invest to maximise return, reduce the burden on their budget, and deliver the most value to customers and advisers. Here are five areas where wealth management firms can increase automation.
Client data collection
A key part of financial planning is data collection and entry: a long, tedious, and error-prone task. Software programs such as AutoEntry and Precise FP aggregate client data into customisable formats, almost eliminating the need for a human touch. These reports provide valuable insight into clients’ behaviour, financial preferences, and the market, and are far more accurate than manual data entry. Automated data collection and entry enables the adviser to act on data rather than input it.
Compliance
Wealth management firms continue to experience increasing levels of complexity and rigour in compliance and regulation. As governments globally continue to change and increase regulation, firms can no longer take a piecemeal approach and need a holistic solution that allows them to gather evidence and complete reporting for many different regulations at one time. When these advisers or clerical staff perform these activities, there is a high degree of variability and quality in their work. Executing repetitive tasks and keeping up with new requirements is a natural fit for AI and ML platforms. Many firms are investing here to streamline processes and mitigate risk from regulators.
Client Segmentation
Elite wealth management firms have long realised the benefits of client segmentation. Today’s investors are interested in products hyper-personalised to their interests, risk tolerance, and individual client profile. Firms with systems in place to create these segmentations with ML and AI technology can offer value-added services that are a cut above the competition without sacrificing advisers’ time. A well-designed CRM system improves segmentation strategy and automates tasks such as tracking lead behaviour, monitoring customer satisfaction scores, and calculating customer lifetime values.
Risk Profiling
While 70% of wealth management firms use risk profiling tools, this is one area where firms should balance automation with human input. Tools can gather client information, analyse the current financial market, and present calculations, but an adviser should review the results and determine accuracy. A clear picture of risk tolerance presented alongside sound, professional investment advice is possible with assessment tools and an adviser’s institutional knowledge.
Advisers spend less time calculating and re-calculating risks with the help of risk assessment tools. These solutions handle much of the manual work, enabling advisors to make quick, informed decisions based on the clear-cut numbers produced by the software.
Rebalancing
Rebalancing is arguably one of the most important tasks performed by financial advisers as it touches every part of a client’s portfolio. This is a lengthy and repetitive task without the use of technology. Automated rebalancing solutions ensure a client’s specified asset allocation stays within an acceptable range by executing the appropriate buy and sells to get the desired percentage. Additionally, it automates difficult tasks such as tax management, trade-offs, asset class customisation, and substitutions. Human intervention is only required if bad data or unknown securities are detected.
With the emergence of new rebalancing software, one study by Michael Kitces found that an experienced adviser who averages 96 clients only spends 2.9 hours every year in investment managing a client’s portfolio, a true testament to the efficiency and capabilities of this type of software.
Increase ROI by Saving Time
Time is a precious commodity for financial advisers. When time is properly invested and managed, client satisfaction improves, and ROI increases. Advisers who recognise and eliminate time-wasters, leverage modern technology, and automate where possible are those who can spend more time on the ever more-important client-facing tasks.
