Australia’s banking sector is undergoing significant transformation, shaped by regulatory change, rising customer expectations and competition from fintechs and major incumbents. Customer-owned banks and credit unions remain vital players in regional communities and niche markets, yet many face the constraints of legacy systems that limit agility and innovation.

Digitisation has become essential for mutuals seeking to remain competitive. Modern, cloud-ready platforms, data-driven personalisation and seamless digital experiences are key to strengthening trust and enhancing member engagement.

This paper explores the strategic priorities driving transformation across the sector, from core system modernisation and workforce adoption to regional collaboration and governance. It also examines how partnerships built on local delivery assurance and technological expertise can empower mutuals to deliver secure, efficient and member-focused digital banking.

Download our latest white paper to learn how customer-owned banks in Australia can modernise operations and build a future-ready, sustainable banking experience.

Click here to download the white paper.