Solution introduction

Capture and retain the client. Turn a legal must-do into a commercial weapon by taking your client’s emotions into account

Investing is an emotional process. Profiling needs, hence to capture that emotionality

  • Knowing your client paves the way for a long term relationship
  • Improve conversion of your digital on-boarding processes
  • Rejuvenate your investor base

Easy. Quick. Smart.
The Profiler goes beyond a standard risk profiling questionnaire. It not only looks at the classic risk-reward trade-off, but it also measures a customer’s loss aversion, as suggested by the European Securities and Markets Authority (ESMA).

We developed a powerful and highly interactive behavioral engine in close collaboration with external academics. The hyper-personalized risk profile reveals the rational and emotional preferences of the customer.

Prototype testing led to significantly higher conversion, a more appealing journey, and high appraisal ratings of the personalized profile description.

The Profiler proofs to be future-proof from a regulatory and business point of view:

  • Real preferences enable you to formulate a highly personalized and hence more suitable offer
  • The gamified interaction strongly appeals to the younger target audience
  • A legal must-do becomes a commercial opportunity

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