Nearly half of all banking customers rate digital banking as their bank’s best feature, followed closely by security. And with digital services comes an expectation of personalized products, delivered seamlessly
Compete with disruptors and grow brand loyalty
Digital disruptors are challenging traditional banking, wealth and investment management institutions. Customers rarely visit their branch, either preferring to do their banking remotely or opting for a digital-only bank.
Customer expectations have skyrocketed, and it’s easier than ever to switch banks online. This increased competition is driving digital transformation.
Glassbox helps banks to compete in this new landscape.
Get insights into the digital customer journey to deliver a better customer experience and develop new digital products and services.
Our web and mobile app tools give you the information you need to see how your website and app are performing and alert you to where and why customers are struggling. Dashboards give you the ability to monitor what is happening in real time and to drill down to understand and resolve the root cause of problems.