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Organisational Appraisal and Function Realignment

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Solution introduction

A lack of alignment of key functions is often the barrier which hinders an institution from delivering excellent client service

We appraise the operational contribution of major support functions and suggest practical improvements to drive better accountability and responsibility for key tasks. We work with back, middle and front office teams to understand responsibilities, task management and hierarchy. Our frameworks and incentives approach helps achieve buy-in which results in step change in the clients’ service experience.

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