It is providing a smarter, more integrated way to handle increasingly complex caseloads and includes support for structured as well as ad-hoc workflows. It includes the infrastructure with general objects such as cases, stakeholders, tasks, case folders, documents, etc., the process design tool, process monitoring and a comprehensive integration layer. Specific “out-of-the-box” objects are available for banks and insurances for selected applications (self-service and guided client onboarding, credit origination & processing, KYC/EDD Automation, AML Investigation, claims processing, etc.).

IMTF’s Case Manager is highly collaborative, dynamic, and contextual, with events and case rules driving business processes to enhance efficiency, compliance, and security.

IMTF’s Case Manager is an enterprise case manager including all services (content, BPM, collaboration, analytics, rules, document creation, capturing, API, full audit trail) and the whole process lifecycle (design, develop, execute).