MessageMatrix origins were born out of necessity. Our founder and CEO Douglas Orr was a client, frustrated with outdated processes that were hindering his relationship with his bank. The simplest of processes became very protracted, and Douglas knew there had to be a better way. Douglas realised there was a need for a secure and capable messaging solution which would allow him to do business conveniently.

Email effectiveness has dwindled rapidly due to spam, and traditional call centre solutions no longer meet customers expectations. The world communicates through messaging, and businesses need to adapt.

Enter MessageMatrix.

MessageMatrix’s secure messaging platform provides organisations with the solution to their client engagement goals. With integrations into consumer messaging apps, staff can message with their clients on their preferred apps, whilst remaining secure and compliant. All data and conversations within your platform are owned and managed by your organisation, allowing compliancy with regulations.

Traditional call centre solutions have had their day, but the much needed evolution is here. Just like an old-fashioned telephone switchboard, MessageMatrix’s Chat Switchboard feature empowers organisations to control inbound messages from new or existing clients, routing their messages to the most appropriate staff member or team. Staff can also invite and remove colleagues from conversations without surrendering their contact information, bringing organisational control to client engagement like never before.

Far beyond simple messaging, MessageMatrix’s multitude of powerful features enhance organisations' capabilities and workflows, providing a low friction experience for staff and clients.