Solution introduction
A New Way To Message
MessageMatrix connects your staff to your clients like never before. More than just simple messaging, MessageMatrix’s powerful features enhance your business processes delighting staff and clients alike. Discover more about some of our features below
Client Messaging Integrations
Staff use of personal messaging applications for business purposes is both a security and compliancy risk for firms.
Our messaging platform integrates into WhatsApp and SMS, allowing staff to message their clients using these consumer applications, whilst remaining fully compliant and highly secure.
Biometric Approval
With the ever growing number of mobile clients, data security surrounding transactions has never been more important.
Clients can now use MessageMatrix to chat with staff and authorise transactions with biometric approval instantly. The days of frustrating and lengthy telephone hold queue’s for clients is over.
Extending the Conversation
Client queries are often resolved by dedicated staff members. This isn’t always the case though, and a staff member may require additional advice from a colleague to find a resolution.
With our patented architecture, MessageMatrix allows staff members to add and remove colleagues from the conversation, bringing quicker resolutions for clients. Unlike email however, when a colleague is brought into a thread on MessageMatrix, they do so without surrendering their contact details. This enables staff to control the relationship and limit access to colleagues.
