Solution introduction

Redefining trading for the digital native

Mphasis Service and Trading Operations enables trade brokers to succeed in the digital era

With the rise of the millennials in the workforce, wealth is shifting to a younger, more digitally savvy clientele. The drivers transforming wealth management and brokerage include changing client demographics, increased competition especially from Fintech firms, a more stringent regulatory environment, and a potential economic slowdown. Every financial activity is now being reimagined. Our solution helps reduce cost of trades, thereby increasing accessibility and allowing our clients to stay ahead in a competitive market.  

Service offerings
We target cost reduction not only in siloed departments within the firm, but also across the entire middle and back office value chain. Our solutions also allow for innovative tools to be deployed for record systems used within a wealth management firm/broker-dealer, thereby eliminating the need to set out on a time-consuming and expensive system overhaul.

Robotic automation and natural language processing (NLP)

  • Supports onboarding process, asset transfers, cashiering where customer forms can be auto-extracted and updated into core systems
  • Collects data from unstructured sources

Workflow/case management

  • Reduces not-in-good-order (NIGO) items
  • Provides control from start to finish and visibility into service requests/transactions
  • Ensures better status reporting

Advanced analytics and visualization

  • Uses customer/advisor data from onboarding for risk profiling/portfolio allocation
  • Provides insights and reporting: NIGO, service request status, and SLAs on a daily, weekly, and monthly basis

Digital portals

  • Supports advisor service center through phone, chat, or portal 
  • Acts as an interface to advisor/customer for onboarding 
  • Provides status of asset transfers and cashiering requests
  • Tracks status of service requests

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