Solution introduction
Building and maintaining positive key account relationships
If you are a customer needing better interlocks and performance from your key supplier, or if you are a supplier needing to protect, build or develop a key customer account, then our PROMISÂ offering is for you
High-value projects and long-term contracts bring with them both opportunity and inherent risk. Key account relationships can become strained, service delivery can go off track and results can vary. This is especially true of high value B2B relationships where there are often misaligned multiple stakeholders involved.
Suddenly, it doesn’t seem to be the great partnership you had once thought it would be.
Driven by Expectations Theory, PROMIS establishes exactly what the expectations are of an ideal key account experience, and then uses intelligent scoring to reveal what, where, when and how to act for biggest benefit.
Our consultants workshop the research results with you, helping you create meaningful actions that reset the relationship, build trust and traction.
We then support you with 30/60/90 day action implementation coaching helping you to navigate and tackle issues that are hijacking your progress.
