The challenge: constrained by legacy tools
The institution’s fee and rebate operations were functional but were being constrained by legacy tools and manual workflows. This created significant challenges:
- High risk: Heavy reliance on Excel and Access for critical data and calculations increased risk and manual effort.
- Reactive posture: Billing errors were often discovered after the fact, forcing service teams to react to client-facing issues instead of preventing them.
- Revenue constraints: Limited flexibility for new or complex fee structures constrained revenue optimization.
- Operational exposure: Key-person dependencies and minimal embedded controls created resiliency and audit risks.
The solution: a unified platform for fees and rebates
The firm implemented PureFees by PureFacts as its single, automated platform for all fee and rebate data, calculations, and reporting. This new centralized system delivered:
- Proactive controls: Fee preview calculations, anomaly detection, and transparency reporting now catch issues before billing occurs.
- End-to-end automation: The solution automated nine previously manual processes , enabling direct data sourcing and reducing manual entry.
- Flexibility and scale: The platform provided configurable capabilities to support complex fee structures and scale with growth.
- Strong governance: Integrated approval workflows and a systematic audit history strengthened compliance and controls.
The results: reduced risk, unlocked revenue
By standardizing on PureFees, the institution moved from a reactive model to a proactive one , preventing issues rather than correcting them.
- €200K+ in direct recurring savings identified from automation.
- ~€800K in incremental revenue opportunities identified through better flexibility.
- Reduced risk by minimizing misbilling and improving compliance audit trails.
- Protected revenue by avoiding leakage and capturing all billable data.
- Modernized stack with standardized, auditable data flows ready for the cloud.
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