Smart Communications

HQ Address

Catalyst House, 720 Centennial Court, Centennial Park, Elstree, WD6 3SY, United Kingdom

Website Address

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Powering Digital-First, Two-Way Conversations

Helping enterprises deliver an exceptional digital customer experience across any channel, at any time, across account opening, onboarding and servicing interactions

Smart Communications is a leading technology company that enables banks and financial services institutions to transform the way they engage with customers, advisors and trading partners, so they can gain wallet share while driving efficiencies and reducing compliance risks.  The Smart Communications Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

The Conversation Cloud™ platform includes the enterprise-scale Customer Communications Management (CCM) power of SmartCOMM™, digital forms transformation capabilities made possible by SmartIQ™ and the trade documentation expertise of SmartDX™. Clients include leading banks and wealth advisory firms around the world, notably all of the G15 top investment banks.

In 2021, the company acquired Assentis Technologies, a Swiss-based software provider specializing in CCM with a focus on the financial services industry. Key partnerships in financial services include Salesforce, DocuSign, Pega, Avaloq, OneSpan and Broadridge.

Smart Communications Solutions


SmartCOMM helps enterprises deliver personalized, interactive communications via customers' preferred channels—and does so at tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize processes leading to improved internal efficiency and increasing ROI. Increase customer satisfaction with communications that are highly-personal, on-brand and contextually relevant, delivered to the channels......

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SMARTER Documentation for Capital Markets Capital Markets participants can no longer afford inefficient document negotiation and manual processes. Documents must be created, shared and stored digitally to facilitate downstream data processing and reduce reconciliation. Currently, there continues to be a heavy reliance on market participants to manually reconcile data from documents throughout......

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Digital Forms Transformation Software Can Make Your Business SMARTER Static fillable PDF and web forms are dinosaurs in today’s digital-first world. It’s time to transform traditional forms-based processes into intelligent, conversational user experiences. Attract customers – and keep them loyal – by delivering seamless, mobile-friendly, guided interactions while also streamlining internal......

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The Conversation Cloud™

Today’s customers are demanding more access, more choices and more control over the relationships they have with the companies they do business with. The Conversation Cloud was built to facilitate those conversations – to make them SMARTER – and to do it at enterprise scale. Its key capabilities – Collect,......

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