Solution introduction
The Conversation Cloud is the only SaaS-based platform delivering personalized, omnichannel conversations across the entire customer experience
Today’s customers are demanding more access, more choices and more control over the relationships they have with the companies they do business with. The Conversation Cloud was built to facilitate those conversations – to make them SMARTER – and to do it at enterprise scale. Its key capabilities – Collect, Communicate, Collaborate and Coordinate – are powered by Integration and Intelligence, allowing enterprises to support the digital-first customer and do it more efficiently.
